FREQUENTLY ASKED QUESTIONS
GET ANSWERS AND GET MOVING
Whether you work with us, or not, we believe that understanding your freight is a power tool to delivering truly moving events. That’s why we provide tools and resources to help you feel confident about every endeavor.
Freight forwarding is a service used by companies that need international or domestic shipping. Freight forwarders typically do not own the airplanes, trucks or ships, they arrange transport with those providers, helping customers find the right transportation option that fits their needs. Rock-it Global specializes in delivering multi-national tours and importing and exporting cargo into multiple countries. Please fill out our new customer application, get set up as a known shipper and be approved to ship so we can hit the ground running as soon as possible and not be bogged down with paperwork when time is of the essence with urgent and critical freight.
A freight and logistics concierge is an elevated service that only Rock-it Global provides, which includes experienced agents, global network, personal 24/7/365 one-on-one agent contact, and creative solutions for your most complicated shipments. We guide you every step of the way — shipment options, document preparation, customs clearance, local pickup and delivery — everything door-to-door.
To contact an agent now, you can go to the Contact Us page and reach out to one of our 19 global offices or click above on Get a Quote and your request will be responded to you by one of our on-call agents.
The most important thing to do is to start working with a Rock-it Global agent as early in the planning process as possible to take advantage of four-decades of live event experience, customs clearance and paperwork, the best choice of conveyance (air, land or sea), storage solutions and global network.
Cash on delivery (COD) until an established credit line has been granted. Online payment is available.
Yes, of course. You would fill out a credit application that we will send you ahead of time, with all necessary banking information and references. Once your credit is approved, you will be granted the credit amount and payment terms in accordance with our credit policy.
Yes. We have a secure payment gateway that accepts all major credit cards on our Make A Payment page.
Click here to download a PDF document of our Terms and Conditions.
You will need a Customer Application for credit and services, including a consent to screen and possibly a POA for customs brokerage services.
A complete list of goods to be shipped — description, quantity, weight and dimensions are helpful; and value and country of origin. Preparation is critical…
No, we do not handle personal / household moves, this is not our area of expertise.
Yes. Common dangerous goods are lithium batteries, paints, perfumes, first aid kits, and aerosols. As the shipper, you are responsible for many aspects but we have trained and certified DG staff on-hand, and access to certified DG packers for any of your hazardous needs. Contact an Agent.
Yes, freight costs can be based on either the actual weight or size — it’s called chargeable weight of the cargo. You can calculate your chargeable weight here.
The Imperial System calculates Chargeable Weight by LxWxH / 166. And the Metric System calculates Chargeable Weight by LxWxH / 6000.
For some shipments the chargeable weight will be the minimum weight if that is higher than the gross weight.
The maximum size or weight varies depending on conveyance and routing. Contact an Agent for more information.
An ATA Carnet acts as a passport for goods, which allows for fluid entry and exit into 86 international countries. Rock-it Global is one of the few U.S. freight forwarders with the ability to produce Carnets in-house.